Illustrative workflow
Employee knowledge & internal requests
Sort and route a mixed business inbox
Get incoming work to the right team.
The everyday situation
One mailbox receives sales enquiries, invoices, complaints and staff requests.
What AI helps with
AI classifies each message, extracts key details and proposes the responsible queue.
Information & tools
Mailbox permissions, category examples and routing rules determine allowed destinations.
Your team's role
Staff handle uncertain or sensitive cases and monitor routing corrections.
Scope and what you need
Test representative messages and use a review queue when confidence is low. Routing must preserve confidentiality and never expose finance or personnel messages to unrelated teams.
Wholesale & distribution
Choose the workflows that fit your sales, support, product-data or planning needs. You need reliable product and customer references, permitted system access and responsible owners. Forecasts and personalised recommendations need suitable history and separate evaluation; technical suitability, prices and purchasing commitments remain controlled.
Employee knowledge & internal requests
You need current sources, named owners, appropriate permissions and tested handling of uncertain answers. Preserve confidentiality when routing messages or sharing documents; personnel, access and consequential business decisions stay with authorised people.
Your chosen industry and example will be included in the enquiry. You can edit the details before sending.