Illustrative workflow
Employee knowledge & internal requests
Offer routine IT guidance with a human handover
Help employees resolve routine IT questions.
The everyday situation
An employee asks how to reconnect an approved printer.
What AI helps with
AI provides supported steps and asks whether the issue is resolved.
Information & tools
Current device guidance and the service desk supply approved information.
Your team's role
IT receives unresolved cases with a summary of the steps already tried.
Scope and what you need
Limit direct guidance to approved, low-risk procedures and disclose the AI role. Security incidents, access changes and unsafe steps go to IT.
Wholesale & distribution
Choose the workflows that fit your sales, support, product-data or planning needs. You need reliable product and customer references, permitted system access and responsible owners. Forecasts and personalised recommendations need suitable history and separate evaluation; technical suitability, prices and purchasing commitments remain controlled.
Employee knowledge & internal requests
You need current sources, named owners, appropriate permissions and tested handling of uncertain answers. Preserve confidentiality when routing messages or sharing documents; personnel, access and consequential business decisions stay with authorised people.
Your chosen industry and example will be included in the enquiry. You can edit the details before sending.