Illustrative workflow
Coordinate shortages with suppliers
The everyday situation
An accepted customer order includes an item that is out of stock.
What AI helps with
AI brings together supplier replies and explains the available alternatives.
Information & tools
Product, purchasing and sales records provide the information for comparison.
Your team's role
The buyer approves sourcing; sales approves any changed commitment to the customer.
Scope and what you need
Keep sales and purchasing working from the same order history. Start with an agreed shortage process, using consistent supplier references, maintained lead times and purchasing approvals.
Choose the workflows that fit your sales, support, product-data or planning needs. You need reliable product and customer references, permitted system access and responsible owners. Forecasts and personalised recommendations need suitable history and separate evaluation; technical suitability, prices and purchasing commitments remain controlled.
Your chosen industry and example will be included in the enquiry. You can edit the details before sending.